Effective Date: 11 November 2025

1. Introduction

Welcome to SOFLUX (“we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.sofluxgroup.com or contact our customer care team.

By using our website or purchasing our products, you agree to the terms described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

• Personal Information: Name, address, phone number, email, and other details provided voluntarily when contacting us or placing orders.

• Technical Information: IP address, browser type, device information, and website usage data to improve user experience.

• Transactional Information: Payment, billing, and delivery details for order processing and service fulfillment.

3. How We Use Your Information

Your information is used for:

• Processing orders and managing deliveries.

• Providing customer support and responding to inquiries.

• Improving our website, services, and product experience.

• Sending updates, promotional offers, or information (only if you’ve opted in).

• Ensuring compliance with legal and tax requirements.

4. Data Protection & Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure.
However, no method of transmission over the internet is 100% secure. We encourage users to take precautions when sharing personal details online.

5. Sharing of Information

We do not sell or rent your personal information.
We may share limited data with trusted service providers (such as logistics or payment gateways) strictly for order processing and delivery purposes.

6. Cookies

Our website may use cookies to enhance user experience, analyze website traffic, and remember your preferences. You can manage cookie settings in your browser at any time.

7. Your Rights

You have the right to:

• Request access to your personal data.

• Correct or update inaccurate information.

• Request deletion of your data, subject to legal obligations.

• Opt out of promotional communications.

To exercise these rights, contact our support team using the details below.

8. Contact Information

Manufactured & Marketed By:
SOFLUX
Plot No. 45, GIDC, Ahmedabad–Palanpur Highway Road,
Opp. Gokul Industries, Siddhpur, Gujarat – 384151, India

GST: 24HSNPD0411C1ZE

Customer Care & Feedback:
📞 Mobile / WhatsApp: +91 98986 49440
📧 Email: support@sofluxgroup.com
🌐 Website: www.sofluxgroup.com

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.